Door N°
07
·
SaaS dashboard
Parcel & Co
A shipping dashboard that turned fourteen steps into three.
Client
Parcel & Co
Role
Product design, research
Year
2023
The brief
Parcel & Co shipped thousands of boxes a day through a dashboard with fourteen screens and a lot of copy and paste.
What we made
After two weeks of shadowing the warehouse team, we merged the flow into three steps: scan, check, send. Every exception got its own friendly lane instead of a red error.
The outcome
Average handling time fell from six minutes to under two, and new staff now learn the tool in an afternoon.
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